Shipping and Returns
Made for you after you order, then shipped. Here is how delivery, returns and refunds work.
Updated 25 October 2026
When it ships
Every lamp is made for you after you order, and ships within 7 days. Each product page shows the same "ships within" promise beside the price. Once we publish our print capacity, it will also show the exact date your order is likely to ship.
Where we ship and what it costs
| Destination | Cost | Transit time |
|---|---|---|
| West Malaysia | [OWNER: West Malaysia shipping fee] | [OWNER: courier transit time] |
| Sabah, Sarawak and Labuan | [OWNER: East Malaysia shipping fee] | [OWNER: East Malaysia transit days] |
| Singapore | [OWNER: whether we ship to Singapore, and the fee] | [OWNER: transit days] |
Courier: [OWNER: courier]. You will get a tracking number by email when your lamp ships.
Packaging
Each lamp travels in a rigid box with the shade held so it cannot move.
Damaged in transit
If your lamp arrives damaged, keep the box and packing, take photos of both and the lamp, and contact us within [OWNER: damage-report window] of delivery. We will [OWNER: remedy for transit damage, for example replace or refund].
Returns
- Faulty or not as described: [OWNER: how faulty or not-as-described returns work].
- Change of mind: [OWNER: whether change-of-mind returns are accepted for made-to-order lamps, the return window in days, the condition required, and who pays return shipping].
- Numbered drop editions: [OWNER: any different rule for limited editions].
Refunds
Refunds go back to the original payment method within [OWNER: refund processing time].
Cancelling an order
[OWNER: whether an order can be cancelled before printing starts.]
Your rights
None of this affects your rights under the Consumer Protection Act 1999. Questions? Contact us.